❓ Frequently Asked Questions (FAQ)

🛒 Ordering

Do I need an account to place an order?

No, you can check out as a guest.

However, creating an account allows you to:

• Track your orders easily

• View your order history

• Receive updates on new arrivals and special promotions

What payment methods do you accept?

We accept the following payment methods:

• Visa

• Mastercard

• American Express

• PayPal

All payments are processed securely.

Is my payment information secure?

Yes. Our website uses SSL encryption technology to ensure that all payment information is protected.

Your credit card details are never stored on our servers.

What currency are your prices in?

All prices on our website are displayed in US Dollars (USD).

If your card uses another currency, your bank will automatically convert the amount according to the current exchange rate.

📦 Orders & Shipping

How long does shipping take?

Estimated shipping times:

Processing time usually takes 2–7 business days before shipment.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number.

You can also track your order through the Order Tracking page on our website.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We can modify or cancel orders only before they are processed or shipped.

Once an order has been shipped, it cannot be canceled.

Can I change my shipping address?

Yes, but only before your order has been processed.

If you notice an incorrect address, please contact us immediately.

What if I entered the wrong email address?

Please contact our customer support team and we will update it for you.

Do you offer free shipping?

Yes.

We offer Free Shipping on orders over $89.

Orders below this amount will be charged a standard shipping fee.

Will I have to pay customs duties or taxes?

For international orders, customs duties or import taxes may apply depending on your country's regulations.

These charges are determined by your local customs authority and are the responsibility of the customer.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

Items must be unused and in original condition with the original packaging.

Please contact our support team before returning any item.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

What if my item is damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the item

We will resolve the issue as quickly as possible.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 3–7 business days.

Your bank may require additional time to post the refund to your account.

📩 Need More Help?

If you have any additional questions, please feel free to contact our customer support team.

📧 contact@harrison-brooks.com

We are happy to assist you.