🔄 Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
If you need to start a return, please contact our customer support team first to obtain the return address.
📧 Email: laohekou@gtovv.shop
⚠️ Please do not return items to the address listed on our website without contacting us first.
📦 Return Eligibility
Our return policy lasts 30 days from the date of delivery.
If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
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The item must be unused
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The item must be in original condition
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The item must be in the original packaging
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You must provide proof of purchase
Items returned without prior authorization may not be accepted.
❌ Non-Returnable Items
Certain types of items cannot be returned, including:
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Gift cards
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Downloadable software products
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Some health and personal care items
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Items marked as Final Sale
⚠️ Partial Refunds (If Applicable)
In some situations, only partial refunds may be granted:
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The item shows clear signs of use
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The item is not in its original condition
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The item is damaged or missing parts not due to our error
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The return request is made more than 30 days after delivery
💰 Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your refund is approved:
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The refund will be issued to your original payment method
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Processing usually takes 3–7 business days
Please note that your bank or credit card provider may require additional time to process the refund.
⏳ Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us:
📧 laohekou@gtovv.shop
🔁 Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact our customer support team:
📧 laohekou@gtovv.shop
🎁 Gifts
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.
If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
🚚 Return Shipping
Customers are responsible for the return shipping costs, unless the item is defective or we made an error with your order.
Please note:
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Shipping costs are non-refundable
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Return shipping fees may be deducted from your refund
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
📧 Return Address Request:
To initiate a return, please contact us at laohekou@gtovv.shop. If your return request is approved, we will send you a return shipping label along with specific instructions on how to return the package and where to send it. We will not accept items returned without prior authorization.
Please ship returned items to the following address:
Company Name: Solstice Basics Information Technology Limited
EIN: 33-4499177
Company Address: 1312 17th Street Suite 2199 Denver CO 80202 US
Return Address: 1312 17th Street Suite 2199 Denver CO 80202 US
Return shipping costs are the responsibility of the customer. If you have any questions regarding returns, please feel free to contact us at laohekou@gtovv.shop.