š Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
If you need to start a return, please contact our customer support team first to obtain the return address.
š§ Email: contact@harrison-brooks.com
ā ļø Please do not return items to the address listed on our website without contacting us first.
š¦ Return Eligibility
Our return policy lasts 30 days from the date of delivery.
If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
-
The item must be unused
-
The item must be in original condition
-
The item must be in the original packaging
-
You must provide proof of purchase
Items returned without prior authorization may not be accepted.
ā Non-Returnable Items
Certain types of items cannot be returned, including:
-
Gift cards
-
Downloadable software products
-
Some health and personal care items
-
Items marked as Final Sale
ā ļø Partial Refunds (If Applicable)
In some situations, only partial refunds may be granted:
-
The item shows clear signs of use
-
The item is not in its original condition
-
The item is damaged or missing parts not due to our error
-
The return request is made more than 30 days after delivery
š° Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your refund is approved:
-
The refund will be issued to your original payment method
-
Processing usually takes 3–7 business days
Please note that your bank or credit card provider may require additional time to process the refund.
ā³ Late or Missing Refunds
If you have not received your refund yet:
-
Check your bank account again.
-
Contact your credit card company.
-
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us:
š§ contact@harrison-brooks.com
š Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact our customer support team:
š§ contact@harrison-brooks.com
š Gifts
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.
If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
š Return Shipping
Customers are responsible for the return shipping costs, unless the item is defective or we made an error with your order.
Please note:
-
Shipping costs are non-refundable
-
Return shipping fees may be deducted from your refund
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
š§ Return Address Request:
Please contact our customer service team to obtain the correct return address before sending any items back.